YRC Regional Transportation, a subsidiary of YRC Worldwide Inc., announced today that all four of its providers – New Penn, USF Holland, USF Reddaway and USF Glen Moore – have earned Quest for Quality Awards for outstanding service in Logistics Management’s 24th annual readership survey. For the past 24 years, Logistics Management’s Quest for Quality has been regarded in the transportation and logistics industry as one of the most important measures of customer satisfaction and performance excellence and can be an important resource for shippers trying to differentiate among service providers.
The following summarizes the awards:
• Northeast/Mid-Atlantic Region-Regional LTL: New Penn was recognized with its 14th consecutive Quest for Quality award for outstanding service. New Penn is a regional LTL carrier providing reliable next-day service for 77 years through a network of service centers located in the Northeastern United States, Quebec, Canada and Puerto Rico.
• Midwest/North Central Region-Regional LTL: USF Holland was recognized with its 22nd consecutive Quest for Quality award for outstanding service. USF Holland is a regional LTL carrier providing reliable, claim-free regional transportation for 78 years with premier service in the Midwest, Southeast and Canada.
• Western Region-Regional LTL: USF Reddaway was recognized with its 17th consecutive Quest for Quality award for outstanding service. USF Reddaway is a regional LTL carrier providing reliable next-day and two-day regional transportation for 88 years through a comprehensive service center network in the Pacific Northwest, Southwest, Texas, Alaska and Canada.
• Truckload-Dry Freight Carriers: USF Glen Moore was recognized with its first Quest for Quality award for outstanding service. USF Glen Moore is a leading regional and national truckload services company, providing the timely and reliable logistics solutions customers rely on to achieve their core business objectives.
To determine the best in the business, Logistics Management asks a representative sample of shippers to complete an online evaluation of the carriers they use. Carriers are measured in the areas of performance, value, information technology, customer service and equipment & operations. Results of the survey appear in the August 2007 issue of Logistics Management.
“I am very proud of all our employees at our regional transportation companies for helping us earn these honors again this year,” said Jim Staley, President and CEO of YRC Regional Transportation. “We have a long history of serving the regional markets, and we appreciate the continued acknowledgement from our customers of our ongoing commitment to meeting and exceeding their needs and expectations.”
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