YRC Inc. announced the introduction of its new No-fee, Money-back Standard Service Guarantee. Effective in January, shippers are automatically eligible to receive a 100-percent refund if their shipments fail to deliver on the scheduled day of service.
"Shippers want peace of mind, knowing their goods will deliver as scheduled. Nothing delivers that level of confidence like a YRC guarantee," says Mike Smid, YRC Inc. president and YRC Worldwide chief operations officer. "Given the performance excellence of our comprehensive network, it was an easy decision to offer the added value of a guarantee at no additional charge."
Highlights of the program include:
•Automatic guarantee on YRC and YRC Reimer standard LTL transit schedules across the contiguous 48 states and between the United States and Canada.
•All net line-haul charges and fuel surcharges reimbursed if the company fails to deliver by the end of the day on the scheduled day of service.
•Service guarantee automatically available to customers under the current version of the YRC North American Transportation Tariff 551/557 base rate and YRC Preferred Pricing Tariff 5516 rate schedules.
The new No-fee, Money-back Standard Service Guarantee complements the YRC Guaranteed PrecisionTM services. Available for an additional charge:
•Guaranteed AM ensures delivery by noon on the standard service date;
•Guaranteed PM promises delivery by 5 p.m., or the end of the business day, on the standard service date; and
•Multiday Window guarantees the shipment will deliver to customers' specifications within a 2- to 5-day window.
YRC Guaranteed Precision and Expedited PrecisionTM services are available to all customers, regardless of their pricing program.
The No-Fee, Money-back Standard Service Guarantee is subject to the terms, conditions, rules and exclusions in the applicable tariffs. Shippers currently under contract with YRC may be eligible for and enroll in this offer by written addendum to the applicable contract.