Holland, a subsidiary of YRC Worldwide Inc., was honored with the 2010 Regional Carrier of the Year award from Echo Global Logistics, a leading provider of technology-enabled transportation and supply chain management services. This is the second consecutive year Echo has presented Holland with this award.
In making their selection, Echo rated its transportation providers on ten criteria they deem essential for meeting their customer service objectives. The criteria consider attributes such as the quality of service, communications, customer service, invoicing accuracy, claims, creativity and pricing.
"Holland makes it easy for us to do business with them," says Doug Waggoner, chief executive officer of Echo Global Logistics. "Our clients want flexible supply chains and Holland provides reliable service and extensive next-day coverage that allows them to quickly respond to market conditions."
"We greatly value this recognition from Echo Global Logistics," says Jeff Rogers, president-Holland. "We know the reputation of Echo rests in our hands when we pick up and deliver their customers' shipments. Our employees take personal pride in being good ambassadors for Echo, and for all customers who call on Holland for their regional transportation needs."
Ten times during 2010 and 2011, Holland was publicly honored for delivering outstanding service quality: Matco Tools 2010 carrier scorecard Gold-level; Whirlpool 2009 Supplier of the Year; Chem Treat 2009 LTL Carrier of the Year; TTS LLC 2009 LTL Carrier of the Year; Eastman Chemical 2009 Supplier Excellence Award; Echo Global Logistics 2009 Regional Carrier of the Year award; Hamilton Sundstrand Logistics Council 2009 Carrier of the Year award; CoLinx 2009-2010 Central Southern Carrier of the Year award; and two 2010 Quest for Quality Awards, selected by the readers of Logistics Management magazine.