Thursday, July 26, 2012
YRC Worldwide Mobile Handheld Devices to Optimize Delivery Efficiency and Service
YRC Worldwide Inc. today announced that it will be deploying the Intermec CN70e handheld mobile devices to more than 10,000 professional city drivers for YRC Freight, Reddaway and Holland beginning in October.
Drivers will now be able to maximize productivity, enhance customer service, and optimize pickup and delivery operations. They will be able to more expediently enter shipment information and communicate it to the dispatch centers. The color and touch-screen device has image capture, scanning and GPS capability.
"With this technology, we are investing in a platform for the future to increase our business capabilities and provide our customers with the highest level of service," said James Welch, chief executive officer of YRC Worldwide. "By equipping our drivers with these state-of-the-art devices, we expect more on-time arrivals and more reliable service for our customers."
"After successfully optimizing the network at YRC Freight, we are now focused on optimizing our technology infrastructure," said Jeff Rogers, president of YRC Freight. "These new driver productivity devices will offer significant efficiency and service improvements."
"These devices will also enable our regional companies to continue to excel in best-in-class service delivery and execution," added Welch.