Tuesday, February 17, 2009

Customers, service come first for YRC logistics

US logistics services provider YRC Logistics, a wholly owned subsidiary of YRC Worldwide Inc, is strengthening its customer service capability while striving for more integration in its China operations as the country continues to be a fast- growing market.

After acquiring a 65 percent stake in Shanghai Jiayu Co Ltd last August in a bid to cash in on the country's huge market potential in road transportation, the company has developed a "complete end-to-end supply chain capability" that is essential for building its global logistics service network, according to Eric Friedlander, managing director of Asia Operations, YRC Logistics.

Jiayu is one of China's largest trucking companies with oLogistics companies scent opportunities amid crisis ver 300 trailers and more than 200 subsidiaries across the country. The acquisition, valued at $44.7 million, allows the company to connect Jiayu's ground transportation business to its freight forwarding business at JHJ International Transportation, a joint venture between YRC and Shanghai-based Jin Jiang International Holdings Co Ltd, and allows both of them to "work together and enter solutions for the same customers", said Friedlander. Full Story........

2 comments:

Anonymous said...

Well, they are smart to take advantage of this opportunity in China - there is a lot of potential there.
-Jack

Unknown said...

"Customers, service come first for YRC logistics"

Are you serious? They don't pick up the phone, and if they do, they don't help. Freight arrives late. We have freight that is two weeks late and customer service doesn't care. Integrating systems is not an excuse for that.

We've stopped using them. There's far superior carriers out there who charge far less for their services.